One of A.C.Coy Company's strategic Clients located in the Boston, Mass, area currently is looking to fill the position of SENIOR CLIENT/SERVER OPERATIONS ANALYST

POSITION SPECIFICATIONS:
- Bachelor's Degree in Computer or Information Science or equivalent experience required
- Strong knowledge of server and desktop processing/operating systems required
- 5 - 7 years experience supporting the desktop/server environment required
- Minimum 4 years experience with Microsoft products (Windows OS, Word, Excel, Exchange) required
- Network experience with protocols (TCP/IP) LAN, WAN architecture support required
- Experience with UNIX administration and SQL administration required
- Experience with c-shell and/or bourne shell scripting required
- Experience with HP and Dell servers; VM Ware; Hummingbird Exceed preferred
- Seasoned knowledge in the areas of designated responsibility along with experience in the evaluation and research of new products or services required
- CNE and/or MSCE preferred

MAJOR DUTIES:
- Provide on site support and maintenance for the Clients MDT infrastructure, including but not limited to servers, storage, backups, network, phones and desktops
- Collaborate with other BISD team members to ensure appropriate integration, consistency and efficiency of MDT infrastructure and Clients/BISD processes, such as ITIL-based Service Management (e.g., Incident, Problem, Change, Configuration), Sarbanes-Oxley, Compliance and Audit
- Adhere to and recommend improvements to the operational environment based on a working knowledge (e.g., problem and root cause resolution, hardware, software, schedules, etc.)
- Establish and administer change control
- Respond to requests for internal and external audits by generating and compiling documentation and reports
- Troubleshoot problems with supported systems and applications; identify, explain and resolve complex problems, ensuring all related problems are identified and logged in the designated tracking system
- Utilize and contribute to the designated knowledge management system(s)
- Confer with software systems engineers in the event errors require a change of instructions or sequence of operations
- Ensure a secure operating environment and effective use of resources for the various applications and infrastructure
- Ensure system optimization: monitor, troubleshoot and resolve performance issues as they relate to: OS, CPU, memory, disk space, network, schedules, and backups
- Work closely with applications teams to provide integrated planning for operating system upgrades, application/software upgrades, business continuity planning and hardware upgrades
- Install, configure, administer and support the operating system, applications/software, hardware, peripheral devices and networking protocols pertaining to the desktop environment
- Responsible for inventory related activities (e.g., versions, software, hardware, devices, etc.)
- Provide seasoned technical leadership, knowledge transfer and guidance to less experienced coworkers
- Develop tactical plans for assigned initiatives
- Generate documentation and status reports as requested
- Demonstrate a cooperative attitude and effective interpersonal and communication skills with clients, coworkers and vendors

HOURS/LOCATION:
- 9:00 a.m. - 5:00 p.m. (Overtime and off-hours support as required)

EXPLANATORY COMMENTS:
- Ability to work with limited supervision and high degree of independence in high pressure environment
- Seasoned analytical, decision making and problem solving skills, giving particular attention to detail and accuracy
- Seasoned communications, interpersonal and writing skills; an excellent professional presence
- Display a high level of ethics, professionalism and integrity

If you are interested in this exciting opportunity please forward your resume, contact information to: andy@accoy.com