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Challenge: A Managed Service Provider Client was challenged with a spike in work due to the COVID19 pandemic which caused America to work remote. The Client saw a spike in trouble tickets, high-level engineering support,
Challenge: Client internal Human Resource was not able to timely staff an entire SAP team that included multiple modules across a global platform. The local market was very tight for quality SAP talent. Furthermore, the
Challenge: Client was challenged with having their contract workforce training other temporary contractors and building a retention strategy. A.C.Coy worked with the client and proposed to take full ownership of their support desk, which included over
Challenge: Client won a major customer initiative project, which required approximately 25 new employees to support. A.C.Coy worked closely with the client to determine a very specific skills and cost matrix based on a contract-to-hire solution.
Challenge: Client insourced a customer support application and needed to quickly source 10 to 20 professionals to support this new application. A.C.Coy worked closely with the client to determine appropriate skill and psychological testing, which would
Challenge: Startup client needed to hire several software engineers to replace an existing custom software development shop. Furthermore, client did not have office space in which to conduct interviews or legal, human resource expertise inhouse.