Challenge: A Managed Service Provider Client was challenged with a spike in work due to the COVID19 pandemic which caused America to work remote. The Client saw a spike in trouble tickets, high-level engineering support, along with the need for additional project managers. They exclusively partnered with A.C.Coy to deliver ten resources to assist with their demand and maintain the level of customer support to their end clients.
Result: The client was able to maintain the level of support to their clients SLA and not jeopardize their revenue stream.